Because excellence is never an accident

In the past few months, I have personally dealt with a company (a very large brand) whose customer service has been an absolute nightmare.

I understand you might be seeking a presentation tip, but I’d like to recommend a book and a video by one of the former speakers at our Present to Succeed Conference – Horst Schulze.

Regardless of the industry you’re in, watch this video, purchase his book, and then read it. It will change you forever.

Often, the big difference between one company and another comes down to simple things – like showing that you care. Especially when you screw something up.