Questions are a normal part of almost every presentation but can sometimes take you off guard. Is it someone repeating the same question over and over, or worse – the audience not asking questions at all? Such situations happen all the time, but you do have the power to turn a Q&A session into ‘a haven of joy’, as our next speaker puts it.
Marco Pesch is a professional public speaker trainer and Founder of Happy Good Talk, a Dutch agency teaching presenters how not to be boring. At last year’s Present to Succeed conference he ran a quick workshop on handling Q&A sessions and gave us some super handy tips on managing Q&A anxiety.
Develop a positive mindset
No one is immune to the nerve jitters before a presentation, but, as we’ve said so many times before, they can be controlled. Marco says thinking positively can help you a lot in managing the stress from the unknown. For instance, when you realise that presentation anxiety is settling in, direct your attention to positive thoughts like hope and sense of progress, instead of focusing on the negative (I’ll fail miserably, I can’t do this, etc.). Whatever you water grows, our lector says. So, water your belief in the best outcome.

Prepare the audience for the questions
Or rather, for the questions you want to be asked. Experienced speakers can influence their audience to ask good questions in a number of ways.
#1 Be clear about the objective of the presentation. Having a clear objective will help you easily define the structure of the presentation and how you want to proceed with the Q&A. Use the questions you’ll get as a chance to reiterate your key message.
#2 Decide when and how you want to do the Q&A – before, during, or after the presentation. Choose an option that feels comfortable to you. You might also be using some audience interaction apps. If so, let everyone know about the app of choice, how they should use it and what they can expect to happen throughout the presentation.
#3 Give the audience time to think. People need boundaries and clear sets of rules, so a little bit of framing won’t hurt. You can start by saying there will be a Q&A slot in the session, then take a few minutes to explain something else and then come back to the actual Q&A. This will allow the audience to reflect on your topic and come up with better questions.
#4 Maintain control over your session. It’s your party, remember? You, as the presenter, can moderate the discussion and whenever you hear an irrelevant question, you can quickly get back on track by saying something like Today we’re not talking about this topic, we’re talking about […].

What’s the connection between priming your audience and the cat on Marco’s slides? Find out by watching the full session recording in the Public Speaking track.
Catch the curveballs
There’s always a chance someone throws a curveball at you. You know – that tricky or sometimes even rude question that’s meant to push you out of your comfort zone. Worry not, you can play it right as long as you stay calm and keep reminding yourself that you’re in control.
In such situations, you can pause for a second and ask for clarification like Sorry, what’s the question again? or reframe it – Are you asking me if.… And sometimes you may not even know the answer to a question. Normalise not knowing the answer, Marco preaches. You can tell them you’ll get back to them later (but really do it!). Finally, don’t forget to mention how they can reach out to you for follow-up questions and clarification.
More audience questions are answered in Marco Pesch’s workshop so make sure you get the Public speaking track recordings for more tips on handling Q&A sessions, including the one that he himself always forgets to prepare for. And, if you have to present regularly, then the Present to Succeed conference is just for you. Hurry, the early-bird ticket options are ending soon!
Join Present to Succeed - the biggest presentation skills conference in the world
Whether you are part of an organization or running a business, how your slides look will always factor in your success. Learn how to become an influential speaker by joining our 20+ industry-leading speakers’ sessions.
Start engaging your audience better and influencing them to embrace your concepts, hire you, or buy your products. Now is the best moment to get your ticket!
Join Present to Succeed - the biggest presentation skills conference in the world
Whether you are part of an organisation or running a business, how your slides look will always factor in your success. Learn how to become an influential speaker by joining our 20+ industry-leading speakers’ sessions.
Start engaging your audience better and learn how to influence them to embrace your concepts, hire you, or buy your products. Get your ticket now!